Terms of Service

Terms and Conditions

These terms and conditions refer to the use of the www.santagula.com website by users and their relationship with our brand. 

The www.santagula.com website is owned and managed by Pure Brands, holder of tax number 508593450, with its registered office at Zona Industrial de Oliveira do Hospital, Lote 17A, 3400-060 Oliveira do Hospital – hereinafter Santa Gula, with email contact geral@santagula.pt

Please read carefully as these terms and conditions affect your rights and obligations under the law.

In the event that you do not agree with these Terms, please do not access or use the Website.

If you have any questions about these Terms, please contact us.

These Terms and Conditions (hereinafter “Terms”) define the use of the Alma de Portugal webpage (hereinafter “Website”) by users (hereinafter “User”) and their relationship with our brand (hereinafter “We”, “our”). Please read all articles carefully as they affect your rights and duties in accordance with the legislation in force.

If you do not agree with these Terms, please do not access or use the Website. 

The User, by ordering any of our products or services, agrees to be bound by these Terms. 

You should print a copy of these Terms for future reference.

If you have any questions regarding these Terms, please contact us.

1. Agreement

By using the Website you agree to be bound by these Terms and authorize us to transmit data (including updated information) to obtain information from third parties, including but not limited to the User's debit and credit card numbers or credit reports in order to authenticate your identity, validate your credit card, obtain an initial credit authorization and authorize individual transactions.

1. Amendments

We reserve the right to:
– update these Terms regularly. It is your responsibility to check such modifications. These modifications will apply to the use of the Website after notification of the same has been issued, through an announcement on the Website. If the User does not wish to accept the new Terms, they should not continue to use the Website. Continued use of the Website after the date on which the modifications take effect indicates agreement to be bound by the new Terms;
– modify or withdraw, temporarily or permanently, this Website and the material (or parts) contained therein without prior notice and the User accepts that we cannot be held responsible for any modification or withdrawal of the Website or any content;
– deactivate any user identification code or password that we have provided to you, whether chosen by you or assigned by Us, at any time, if in our opinion the User has failed to comply with any provision set out in these Terms.

1. Registration

The User, by using this Website, guarantees that:
– they are legally capable of entering into binding contracts;
– the personal information provided at the time of registration is true, accurate, current and complete in all respects;
– and they are not impersonating any other person or entity.
The User undertakes to notify us immediately of any changes to their personal information via email or telephone contact.

1. Privacy Policy

All your personal information will be treated as confidential and will be processed and used in accordance with our Privacy Policy. By using the Website you consent to these processes and warrant that all information provided is accurate.
When purchasing on this Website, we will ask you to enter personal details so that we can identify you, such as your name, email address, billing address, delivery address, information about credit cards or other means of payment. We guarantee that this information will be stored by Us in accordance with all legal premises in force in Portugal.

1. Protecting your security

To ensure that your debit, credit or prepaid card is not being used without the User's consent, we will validate the name, address and other personal information provided during the ordering process with appropriate third-party databases. We take the risk of online fraud seriously. There is a possibility that the User may be contacted for additional security checks and, therefore, we request your cooperation.

Fraudulent transactions will not be tolerated and any attempt will be reported to the competent authorities.

By accepting these Terms, the User consents to these checks being carried out. When performing these checks, the personal information provided by the User may be disclosed to registered credit agencies which may keep a record of that information. This is done only to confirm the User's identity. We do not perform any credit check and your credit rating will not be affected. All information provided by the User will be treated with full security and in accordance with applicable law.

1. Compliance

This Website may only be used for lawful purposes and in a lawful manner. The User agrees to comply with all applicable laws, statutes and regulations regarding the Website and its use.

The User agrees not to:
– upload or transmit through the Website any computer viruses, Trojans, Worms, logic bombs or anything designed to interfere with or interrupt the normal operation of a computer;
– upload or transmit through the Website any defamatory, offensive or obscene material; and
– attempt to access the Website, the server where it is hosted or any server, computer or database connected to the Website without authorization. You must not attempt any denial-of-service attacks on our Website.

Any such violations will be reported to the competent authorities and we will cooperate with those authorities by disclosing the User's identity to them. In the event of a violation of this provision, the User's right to access the Website will be immediately terminated.

We will not be responsible for any loss or damage caused by a DoS attack, virus or other technologically harmful material that may affect your computer equipment, programs, data or other proprietary material due to the use of the Website or the User's downloading of any material posted there or on any website linked to the Website.

1. Third-party links

For the convenience of our customers, the Website may include links to other websites or material beyond our control. We inform you that we are not responsible for such websites or material, nor do we review or endorse them. We will not be held responsible for the privacy practices or content of these websites nor for any damage, loss or offense caused or allegedly caused in connection with the use of or reliance on any advertising, content, products, materials or services available on such external websites or resources.

1. Orders

All orders are subject to acceptance and availability. If the ordered goods are not available, the User will be notified by email (or other means if an email address has not been provided) and may choose to wait for the product to become available in stock or cancel the order.
Any orders placed by the User will be treated as an offer to purchase our goods or services and, as such, we reserve the right to reject these offers at any time. The User acknowledges that the automated confirmation of their order does not validate our acceptance of their offer to purchase products or services advertised on the Website. The conclusion of a contract between Us and the User will take place when:

(i) payment for the aforementioned order is made or;
(ii) we dispatch the goods or begin the services, whichever is the later, at which point an email will be sent to the User confirming that the contract has been concluded (“Shipping Confirmation”).

The contract will relate only to the goods or services whose dispatch has been confirmed in the Shipping Confirmation.
We will take all possible care to keep the order and payment details secure, so in the absence of negligence on our part, we will not be held responsible for any loss you may suffer if a third party obtains unauthorized access to any data provided by the User when accessing or ordering from the Website.

The products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and suspend accounts that we believe are ordering products in violation of this point.

It will be the User's responsibility to assume the risk of the products once delivered to the delivery address specified at the time of order. We do not accept responsibility when an incorrect delivery address is provided or when the User does not collect the products at the specified delivery address.

Notwithstanding this, the risk of loss or damage to the products will only be your responsibility after delivery to the delivery address.

Pure Brands entrusts the delivery of its orders to an external transport service, through which it is not possible to schedule deliveries. It will be necessary to ensure that someone is at the address indicated by you to receive your order.

Alma de Portugal orders are dispatched from Monday to Friday, from 9 am to 6 pm, with the exception of public holidays.

The delivery time will vary according to the destination country. The estimated delivery time varies between 3-5 business days for mainland Portugal, in the case of items in stock. The estimated delivery time for personalized items can extend up to two weeks.

In case of unavailability of the ordered product(s), Pure Brands will promptly inform the customer and will proceed to refund the amount paid within a maximum period of 15 (fifteen) days from the knowledge of the unavailability.

Delivery is considered to have been effected with the signature on the delivery receipt at the agreed address.

The costs inherent to shipping are the responsibility of the customer, and for each order, an automatic calculation of this value is made during the check-out process, which varies according to the weight of the order, the destination country, etc.

In the case of shipments outside the European Union, Pure Brands is not responsible for any delays or customs costs, which remain the responsibility of the customer.  

          9. Rights of exchange or cancellation

Under the terms of Decree-Law no. 24/2014, of February 14, applicable to distance contracts, you have the right to freely terminate a new contract (right of free resolution or withdrawal), without indicating a reason, within 14 calendar days from the date of the conclusion of the same or the date of receipt. To terminate, you just need to communicate your decision unequivocally (returning the goods is not enough). You can do this by letter, telephone or email.

The reflection period ends 14 days (consecutive) after the product delivery date. If the end of the period does not fall on a business day, the period is extended until the first following business day.

The goods received and unused must be returned within 14 days from the date on which you informed us that you intend to cancel the purchase.

The exchange or return of items that are personalized or in any way altered at the customer's request is not authorized. 

Under our Total Satisfaction Guarantee, if the product does not fully meet your expectations, you can return it within 14 days of receiving the order at your home, and we will proceed with the immediate refund of the amount spent.
The product must be in perfect condition and be returned, without signs of use, in the original packaging; so that we can provide you with an increasingly better service, we would be very grateful if you could indicate the reason for the return. We remind you, however, that we will only refund the cost of returning items that were delivered by mistake or items that were damaged or defective.

• Alternative Dispute Resolution

Under the terms of the provisions of Law 144/2015, of September 8, it is informed that there are entities available to consumers intended for the alternative resolution of consumer disputes. Furthermore, under the terms of the aforementioned legal diploma, the contacts described below are made available:
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, nº 240, 1º – 3000-172 COIMBRA
Tel.: 239 821 690
Email:geral@centrodearbitragemdecoimbra.com
Web-site:http://www.centrodearbitragemdecoimbra.com
Finally, it is informed that this commercial company is not a member of any of the entities identified above.

1. Prices and payment

All prices on the Website include VAT (when applicable) at the current rate and are correct at the time of entering the information into the system. However, we reserve the right to change prices at any time without prior notice (except for changes that affect orders for which an Order Confirmation has already been sent).

In the unlikely event that the price shown on the confirmation page is wrong and this error is discovered before we accept the User's order, in accordance with clause 9, we are not obliged to sell the goods at the displayed price. We always try to ensure that the prices of the goods displayed on the Website are accurate but occasionally errors may occur. If we discover an error in the price of the goods ordered by the User, they will be informed as soon as possible and will have the option to keep the order at the correct price or proceed with its cancellation. If the user opts for cancellation and has already paid for the goods (but they have not yet been dispatched), they will be fully refunded.

The User confirms that the payment method is managed by them, among the options made available by Alma de Portugal: MBway, Multibanco, Paypal, Bank Transfer and Credit Card.

We reserve the right to await payment within 48 hours. In the event that payment is not successful, you will be notified via the provided email address.

In the event that you do not want us to attempt to process payment again, please cancel your request before processing.

We authorize the use of promotional codes strictly under the terms and conditions in which they were issued, which, among others, may include terms related to the User's eligibility to use them and a maximum order value. The User must familiarize themselves with these terms and conditions before placing an order as we reserve the right to reject or cancel any orders that do not comply with these Terms even if your credit or debit card has been charged. 

If there is any inconsistency between the terms and conditions under which the promotional codes were issued and these Terms, the terms and conditions of the promotional codes shall prevail. You can obtain a copy of the terms and conditions of the discount codes via our email or telephone contact.

1. Intellectual property

The content of the Website is protected by copyright, trademarks, databases and other intellectual property rights.

The User acknowledges that the material and content provided as part of the Website will remain with us. You may browse and display the content of the Website on a monitor, store content in electronic form on a disk (but never on a server or any storage device connected to a network) or print a copy of the content for personal, non-commercial use, always keeping intact all and any copyright and proprietary notices.

You may not otherwise reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content of the Website.

1. Limited liability

Supply of goods:
(a) In our breach of these Terms due to our failure, we will only be responsible to the User for losses suffered as a result of our failure (whether in contract, tort (including negligence), breach of statutory duty or otherwise) and which are a foreseeable consequence of our failure.
(b) Nothing in these Terms excludes or limits our liability for:
– death or injury caused by negligence;
– fraud or fraudulent conduct;
– any breach of obligations implied by current laws;
– defective products under consumer protection law;
– any deliberate breaches of these Terms that would enable a breach of contract; or
– any other matter for which it would be illegal for us to exclude or attempt to exclude liability to the User

Use of the Website:
The Website is available on an “as presented” and “as available” basis without any representation or endorsement and we provide no warranty, express or implied, in relation to it or its use.
The User acknowledges that we cannot guarantee nor be responsible for the security or privacy of the Website or any information provided by the User. The User must bear the risk associated with using the internet.
Although we try to ensure that the material included on the Website is correct, reliable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or any technical problems you may have when using the Website. If we are informed of any inaccuracies on the Website, we will try to correct them as soon as possible. In particular, we reject any responsibility related to:
– incompatibility of the Website with any equipment, software or telecommunications connections of the User;
– technical problems, including errors or inaccuracy of the Website; and
– failure of the Website to meet the User's requirements.
To the fullest extent of the law in force, the User agrees that We will not be responsible for any consequential or incidental damages (both terms include, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, waste of resources, loss of privacy and loss of data) or any other indirect, special or punitive damage arising from or related to the use of the Website.

1. Severability

If any part of the Terms is found to be illegal, void or for any other reason unenforceable, then that part will be considered severable from these Terms and will not affect the viability and execution of any remaining part of these Terms.

1. Waiver

No waiver will be raised by Us as a waiver of any precedent or subsequent breach under the terms provided.

1. Entire agreement

These Terms form in their entirety the basis of any agreement between Us and the User.

1. Law and jurisdiction

These Terms will be governed and interpreted in accordance with the laws of Portugal and any disputes will be decided exclusively by Portuguese courts. 

1. Reviews

By submitting a review, the User grants Us the right to publish, translate, derive, distribute, and display such content through any media channel associated with Us.
The User grants the right to use the name provided in connection with such content if we so wish.
The User agrees to waive the right to be identified as the author of such content and to object to the derogatory treatment of this content.