Shipping Policy
Shipping
After processing, your order will be handed over to a transport company that will do everything possible to ensure delivery to the address you provided as quickly and securely as possible.
At the same time, you will receive an email with your order tracking number and other details necessary for you to track the delivery of your order.
Delivery Information
Our deliveries are made during business hours from Monday to Friday and are guaranteed by DHL, GLS or DPD, using an Express service. To ensure immediate delivery, someone must be present to sign for the package.
In case of difficulty with delivery, the carrier will contact you to schedule a second delivery, or will leave a note with instructions on how you can pick up your order.
Please keep an eye on any SMS or information you may receive from the transport company.
Delivery Time
DHL, GLS, and DPD will do everything to ensure your order is delivered as quickly as possible. However, we cannot guarantee an exact number of days, but rather a safe range so that you can have a closer estimate of when to expect your order, for the most popular destinations and the best-known cities in those destinations. On average, we are looking at ranges between 2 and 9 business days, depending on the geographical area and destination countries.
There are some destinations that, due to their specific geographical nature, we do not yet cover, and we apologize for not being able to meet your expectations at this time. We promise to work quickly to find efficient solutions so that we can reach you. See here for the expected delivery times.
Shipping Costs
To find out the estimated shipping costs for your order, please simulate the costs associated with your order at the time of purchase in your shopping cart.
For orders over 50 kg, you should contact us so that we can find the best delivery solution.
There are some destinations that, due to their specific geographical location, we do not yet cover, for which we apologize for not being able to meet your expectations.
We promise to be quick in finding efficient solutions so that we can reach you.
Insurance
All our shipments are covered by transport insurance, and the cost is already included in the shipping fees associated with your order.
Damaged Orders
Before shipment, our products are carefully inspected and we take pride in the high standards of quality we guarantee.
However, it is the customer's right to verify the quantity and condition of the merchandise upon delivery. If your order shows clear signs of damage or leaks, or if you detect any deficiency or missing items, we ask that you refuse the order, requesting the transport company to return it with that indication.
You must alert or file a complaint with the transport company, as well as inform Pure Brands within 7 days of delivery.
In the event that the product is not in the best condition, you also have 7 days to inform Pure Brands, so that we may proceed with the shipment of a new consignment.
