Frequently Asked Questions

Pure Brands, for the santagula.com website, has implemented a set of security procedures to protect our customers' and users' transactions and information, namely the latest security protocols for online payments and data protection.

Yes, simply select an alternative ordering method via the ATM payment option (you will receive an email with the Entity, Reference, and Amount details) or via bank transfer to the IBAN indicated in the checkout process when placing your order. You can also contact us so we can help you choose the most suitable payment method.

Yes, we encourage and guarantee a delivery system that prioritizes delivering gifts to alternative addresses. Simply enter the name and address of the person you want to surprise and we will deliver your order to the address indicated during the checkout process, in your shopping cart.

Yes, we guarantee that the invoice is sent to you at the billing address, and the gift is delivered to the address indicated for the gift. If you wish, we will even include a message written by you – we will transcribe your message – on a card, which will be delivered with your order. Simply provide us with the message in the information section when you place your order.

Shipping costs vary depending on the destination country and the weight of your order. See the details in the shipping fees section, on the product page, or in your shopping cart.

The express delivery companies we work with ensure that your orders are handled with priority to any part of the world. Times may depend on the destination country and can vary from 2 to 9 business days. You will be able to track your order via the links we will send once your order has been dispatched, on the DHL or GLS websites, the carrier companies.

When placing your order, you will receive an email with the necessary details to track your shipment, which you can also view by accessing your account. You will also receive your order number and a link to the DHL website, with which you can track your order.

No, you may order just one product if that is your wish.

Yes, for logistical and transport reasons, orders over 30 kg must be handled specially, so we ask that you contact us so we can determine the best delivery solution to ensure the level of service excellence that is our commitment to you.
Furthermore, for orders exceeding 2,500 euros, you should also contact us so that we can securely guarantee the shipment of your order. Due to payment system security reasons, it is not possible to process transactions for amounts greater than that indicated.

Before shipment, our products are carefully checked and we take every precaution to ensure safe delivery. If your order is not delivered in the best condition, please see the section on Shipping and Returns regarding damaged orders.

No, all our products are made in a 100% natural and artisanal way; we do not add any chemicals, thickeners, or artificial colorings.
Preservation is guaranteed exclusively through traditional methods.

As long as the bottle remains closed and the vacuum intact, our products have an
average shelf life of 24 to 36 months from the date of manufacture. You can check the specific expiry date printed on each unit's label. We recommend storing them in a cool, dry place away from direct light.

As soon as the jar is opened, the vacuum disappears and the product is exposed to oxygen. Therefore, it must be stored in the refrigerator (between 2ºC and 5ºC).
should be consumed within 3 to 4 weeks.